Shipping policy
Shipping Policy
Order Processing All orders are processed and shipped within 1–2 business days (Monday through Friday, excluding major holidays). You will receive an email confirmation containing your tracking link as soon as your package leaves our warehouse.
Domestic Shipping Rates & Delivery Estimates Standard shipping typically delivers within 3–6 business days after dispatch.
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Standard Ground (3–6 business days): Calculated at checkout (or Free on orders over $XX)
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Expedited Shipping (2–3 business days): Flat rate calculated at checkout based on location
International Shipping We currently ship to select international locations. Delivery times typically range between 7–14 business days, depending on local customs clearance. Import duties, taxes, and custom fees are the responsibility of the recipient.
Tracking Your Order Once your order ships, you will receive a shipment notification with tracking details. Please allow up to 24 hours for the carrier to update tracking scans.
Damaged, Lost, or Missing Packages If your order arrives damaged or fails to update after several business days, please contact our team at support@natal.app with your order number and photos of any damage so we can issue a replacement promptly.