Refund policy

All Sales Are Final

Because of the nature of our products, all purchases are final and we’re unable to accept returns, exchanges, or provide refunds for change of mind or unwanted items.

Damaged, Defective, or Incorrect Items

If something isn’t right with your order, we want to make it right. Please inspect your items when they arrive and reach out to us if anything is damaged, defective, or different from what you ordered.
Our team will review the issue and, when applicable, send a replacement.
Just email support@natal.app with your order number, a quick description of the issue, and photos of the item and packaging (when applicable), and our team will take it from there.Damages and issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start this process, you can contact us at support@natal.app. 

Unfortunately, we cannot accept returns on sale items or gift cards